When comparing satellite and cable TV service options in Detroit, it’s essential to look past promotional offers. Appearances can be deceiving — providers may offer promotional prices that increase after a few months or premium channels that disappear once a trial period ends. When choosing between satellite and cable companies, consider:
For more information on satellite and cable TV providers, check out the 2018/2019 American Customer Satisfaction Index. The ACSI analyzes customer satisfaction on picture quality, reliability, outages, range of channels, customer service and even the quality and ease of use of remotes, websites, on-screen menus and mobile apps.
When you’ve identified two or three providers in Detroit that meet your must-have channels and budget, take a moment to consider channel packages and features offered by each.
Besides channel offerings, it’s crucial to look at other features offered by cable and satellite TV providers in Detroit. As the market becomes more competitive, companies are looking for new ways to attract customers. Some of the options providers offer include:
While satellite and cable TV providers in Detroit offer similar services, each transmits signals differently. Cable TV uses a physical connection, which requires you to be in the provider’s service area. Satellite TV companies transmit a wireless signal that can be received nearly anywhere, but you must install a south-facing dish for service.
Most homes in Detroit have internet service, and streaming services that transmit programming through the internet rather than a cable or satellite signal are becoming more popular. Some services, such as YouTube TV and DIRECTVNOW, offer live programming similar to cable and satellite companies. Other companies, like Netflix and Amazon Prime Video, provide access to an on-demand library of shows and movies.
These services do not require equipment from the company, but you must access the services through an app. To watch on a television, you need a smart TV or device that can run apps, such as a Roku or Kindle Fire TV. You can also access the programming through smartphones, tablets or other compatible devices.
Streaming services are often a little cheaper than cable or satellite TV, but you must pay internet access. These companies offer month-to-month subscriptions instead of contracts, so prices can also increase unexpectedly.
The average satellite and cable TV customer in Detroit pays between $85 and $160 for service, but costs vary depending on what package you select. Cable TV in Detroit starts at around $30 for a 10+ channel basic plan but increases to $150 or more with bundled packages that include internet, phone and extensive channel lineups.
DIRECTV and DISH, the nation’s two largest satellite TV providers, are available in Detroit. Both contracts require two-year deals, with DISH providing locked-in prices for the life of the contract and DIRECTV offering lower rates in the first year and increasing them in the second.
Don’t forget to budget for additional costs — companies may charge up to $200 for installation, although some companies waive this cost during promotions. Equipment fees can also bump up your monthly bill between $5 and $15 per device.
Mediacom provides cable and internet services with its Xstream platform, which integrates both services into an all-in-one, integrated platform. The company offers night and weekend appointments, 30-minute appointment windows and a 90-day satisfaction guarantee. Detroit customers praise the company for providing service packages tailored to their needs.
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